Questions?

Do you have everything on your website in stock?

We stock many, but definitely not all of the items shown on our website. This allows us to offer you the best selection of items and keeps our costs low so that we can also offer you the best prices!

How long will it take for my order to ship?

That depends on the item or items that you ordered! At the top of each item page, you will find an estimate of how long we expect it to take for your item to ship. Please note that this is an estimate only - many things can affect how quickly we get an item in, such as the manufacturer's processing speed, weather, and busy seasons of the year.

Our goal is the same as yours - to get your order to you as fast as possible! Please help us by allowing for the estimated business days (not including weekends or holidays) needed to get the item(s) in for you.

Will all of my items ship together?

We try to ship everything together whenever possible. This means that if you order something we stock and something we need to order in, we will hold the stocked item until the items can ship together.

We do dropship many of the items on our site in order to get these to you as fast as possible, these items may arrive separately and you will be provided with separate tracking numbers.

If you are waiting for a backordered item, we will not hold up the rest of the order - we will ship the bulk of the items when we have them.

What if I choose a faster shipping method, like Priority?

We will ship your item using the faster shipping method, but the estimated time to get your item(s) in for shipment remains the same!

I need something tomorrow, how come I can't choose Overnight Shipping?

Because we don't stock everything on our site, we don't offer this shipping option at checkout. However, if the item shows that it usually ships the same day, feel free to call or email us and we will see if we can help you!

What will the packaging look like?

Whether your item is shipped direct from us or from one of our manufacturers, all packaging is unmarked and discreet, with no reference to lingerie or The Intimate Boutique.

When will I be notified of any backorders or discontinued items? When will backorders arrive?

We will notify you as soon as we are notified! Most often that is when we place our orders with our manufacturers, but on occasion we are not notified and our order arrives to us with items missing. Either way, we will send you an email immediately when we become aware of any backorders or discontinued items.

As a general rule, backorders are often cleared in about 2-3 weeks, but our suppliers cannot always predict when they will have items back in stock - please feel free to check back with us. We are no longer able to keep backorders open, as soon as we are notified of a backorder the item will be removed from the order and refunded if a charge took place.

How come my Order Status has not changed since I placed the order?

The only time your order status will change is when something is shipped - if the status remains unchanged, we are still waiting on some of your items to arrive to us for shipment out to you. As soon as they do, the items will ship right out and tracking information will be posted.

How come I haven't heard back from you?

First, make sure that you have provided us with an accurate email as this is our primary means of communication with you. Make sure that you also check your Junk mail or Spam mail, and that your filter is not rejecting our emails - this is the number one reason that our customers think they haven't heard from us!

In order for us to process customer orders as quickly as possible and get your items to you as quickly as possible, we must meet ordering deadlines and shipping deadlines throughout the day. Please help us to do that by giving us up to 24 hours to respond to your emails, although we make every attempt to get to them sooner.

What is your Return Policy?

We welcome your exchange or return within 15 calendar days of delivery confirmation. All items must be in perfect resalable condition, with original packaging and original tags intact - no exceptions! We cannot issue a refund if your return is not in this condition. Shipping charges are not refundable. If you received our Free Shipping promotion with your original order, a $5.00 return fee will be deducted from your refund.

The following items are Final Sale:
Panties & thongs
Men's boxers & thongs
Hosiery
Pasties
Teddies
Jewelry
All Clearance and marked down items

The following items are Size Exchange Only:
Costumes (no exchanges between October 23 and October 31)
Leather and vinyl ($12 restocking fee)
Ujena brand items ($12 restocking fee)

If you choose to refuse shipment of your order, you will be charged for any return postage and any fees that we are charged from our manufacturers for any dropshipped items.

What is the process for a Return or Exchange?

Please mail your return (with order number enclosed) to:

TIB Returns
13506 Summerport Village Pkwy Suite 302
Windermere FL 34786

Please consider Certified Mail, we cannot be responsible for lost packages.

Please allow up to 7 days for return processing and refund notification.

Is my information secure and private?

We do not share any information ever, and we do not store information on our site. Our site is also monitored by McAfee Secure, the industry leader in website security.

If I give you my email address, are you going to bombard me with email?

No, we do not believe in bombarding our customers with email. Please know that we do need to reach you occasionally about your order, so do make sure we have your correct email.
We hope that you will sign up to receive information about new and exciting items and promotional coupons, and these emails go out about 2-3 times per month - but only to those who are interested!